Booking Terms

Booking Terms and Conditions

Last Updated: 7/15/2025

1. Booking Process

1.1 Making a Booking

To secure your safari booking with VanMo Safaris:

• Submit a booking request through our website, email, or phone
• Receive a detailed quote and itinerary
• Confirm your acceptance of the itinerary and these terms
• Pay the required deposit within 7 days of confirmation

1.2 Booking Confirmation

Your booking is confirmed only when:

• We receive your signed booking form
• The required deposit is paid
• You receive our written confirmation

2. Payment Terms

2.1 Deposit Requirements

• Standard Bookings: 30% deposit of total trip cost
• Peak Season (Jun-Oct, Dec-Feb): 40% deposit
• Group Bookings (6+ people): 35% deposit

2.2 Balance Payment

• Final payment due 60 days before departure
• Bookings made within 60 days require full payment
• Failure to pay balance on time may result in cancellation

2.3 Accepted Payment Methods

• International bank transfer (preferred)
• Credit cards (Visa, Mastercard) - 3.5% processing fee
• PayPal - 4.5% processing fee
• Mobile money (for East African residents)

3. Pricing

3.1 What's Included

Unless otherwise specified, our prices include:

• Accommodation as per itinerary
• Meals as specified
• Professional guide services
• 4x4 safari vehicle with pop-up roof
• Park entrance fees
• Game drives as per itinerary
• Airport transfers
• Drinking water during game drives

3.2 What's Not Included

• International flights
• Visa fees
• Travel insurance (mandatory)
• Personal expenses
• Alcoholic beverages
• Tips and gratuities
• Optional activities
• Items of personal nature

3.3 Price Changes

Prices are subject to change due to:

• Government tax increases
• Park fee adjustments
• Significant currency fluctuations
• Force majeure events

Confirmed bookings with deposits paid are protected from price increases.

4. Changes and Amendments

4.1 Changes by You

• More than 60 days before: Free changes subject to availability
• 30-60 days before: $100 per person amendment fee
• Less than 30 days: Treated as cancellation and rebooking

4.2 Changes by Us

We reserve the right to make minor changes to your itinerary. Significant changes include:

• Change of accommodation to lower category
• Significant alteration to the itinerary
• Change of departure date

In case of significant changes, you may accept the changes or cancel with full refund.

5. Cancellation Policy

5.1 Cancellation by You

Days Before Departure	Cancellation Fee
More than 90 days	Loss of deposit only
61-90 days	40% of total cost
31-60 days	60% of total cost
15-30 days	80% of total cost
0-14 days	100% of total cost

5.2 Cancellation by Us

We may cancel your trip in circumstances including:

• Insufficient participants for group departures
• Safety or security concerns
• Force majeure events

In such cases, you will receive a full refund or credit for future travel.

6. Insurance Requirements

Comprehensive travel insurance is mandatory for all safaris.

Minimum Coverage Required:

• Medical expenses: $100,000
• Emergency evacuation: $100,000
• Trip cancellation/interruption: Full trip cost
• Baggage loss: $2,500
• Personal liability: $100,000

7. Health and Medical

7.1 Fitness Requirements

Safaris involve early mornings and bumpy roads. Participants should be in reasonable health. Please disclose any medical conditions that may affect your participation.

7.2 Medical Disclosure

You must inform us of:

• Pre-existing medical conditions
• Dietary restrictions or allergies
• Mobility limitations
• Required medications

8. Travel Documents

8.1 Your Responsibility

• Valid passport (minimum 6 months validity)
• Obtaining necessary visas
• Yellow fever certificate
• Travel insurance documentation

8.2 Our Assistance

We provide:

• Visa support letters
• Detailed packing lists
• Pre-departure information
• 24/7 emergency contact

9. Liability and Indemnity

9.1 Limitation of Liability

VanMo Safaris acts only as an agent for various service providers. We are not liable for:

• Acts or omissions of third-party suppliers
• Injury, damage, loss, delay, or inconvenience
• Wildlife encounters or natural phenomena
• Changes due to weather or other factors beyond our control

9.2 Indemnification

You agree to indemnify VanMo Safaris against claims arising from:

• Your breach of these terms
• Your negligent or willful acts
• Your failure to comply with laws or regulations

10. Special Conditions

10.1 Children

• Children under 18 must be accompanied by an adult
• Some lodges have minimum age requirements
• Child rates apply to ages 3-11
• Children under 3 travel free (accommodation charges may apply)

10.2 Single Travelers

• Single supplement applies for private room
• Option to share with same-gender traveler if available
• Some camps offer limited single accommodation

11. Complaints Procedure

1. Inform your guide immediately of any issues
2. Allow opportunity for on-ground resolution
3. Submit written complaint within 30 days of trip end
4. We will respond within 14 days of receipt

12. Governing Law

These terms are governed by the laws of Tanzania. Any disputes shall be subject to the exclusive jurisdiction of Tanzanian courts.

13. Contact Information

VanMo Safaris
Ohio Street Barclays House - 5th Floor
P.O.Box 80698, Dar es Salaam, Tanzania
Phone: +255 753 630 095
Email: bookings@vanmosafaris.com
Emergency 24/7: +255 753 630 095